WEB BASED PRIVACY POLICY

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
• We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. This short outline included important aspects of our privacy policy. To review our entire privacy policy, email us at the address on our home page.

For California Residents Only
In addition to the Policy Terms above, California Residents have the following additional rights under the California Consumer Protection Act:

Right to Know
The right to obtain information about the Personal Information that we collect, use, and disclose about you.

Right to Delete
In certain circumstances, subject to verification of your identity and your request for deletion as outlined below, we may erase the Personal Information we have retained about you. Please note that there may be circumstances where you ask us to erase your Personal Information, but we are legally entitled to retain it.

Right to Access
In some circumstances, subject to verification of your identity and your request to access your Personal Information, we may provide you with the Personal Information which has been provided electronically about you in readily usable machine-readable format, to the extent technically feasible.

Submitting Requests
You may submit your request to Know, Delete or Receive your Personal Information by: Submitting request via:
E-mail request to compliance@roycelynch.com; or
Phone Number: (888) 399-7262

Your request must include the following information:

• Your full name used in registering an account with Royce Private;
• Email address you used in registering an account with Royce Private;
• Telephone number used in registering an account with Royce Private;
• Statement of the right you want to exercise

For your protection, we may only implement requests with respect to the Personal Information associated with the email address that you used to register an account with Royce Private. We will need to verify your identity before implementing your request. Verification may include, but not be limited to, providing us information you previously provided when registering or accessing a Royce Private account.

We will respond to your request within 45 days of submission. We may take an additional 45 days to respond if we provide you with notice and an explanation of the reason for the additional 45-day response time.

WEB BASED CUSTOMER COMPLAINT POLICY

It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly. As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action. All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer’s Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer’s meetings with our Board. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us at 877-977-7262.